Terms of service

Terms of Service — Coozi

Last updated: August 10, 2026

Welcome to Coozi. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our website.

1. General

This website is operated by Coozi.

Throughout the website, the terms "we," "us," "our," and "Coozi" refer to Coozi. The terms "you" and "your" refer to the person accessing or using our website.

By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service and any additional policies referenced on this website.

If you do not agree with these terms, please do not use our website.

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use our website only for lawful purposes.
You will not use our website for fraudulent, abusive, or unauthorized activities.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

Product colours may appear slightly different depending on your device or screen.
Product images may be for illustrative purposes.
Specifications may vary slightly between batches or manufacturers.
We reserve the right to correct errors or update product information when necessary.

We do not guarantee that every product description or image will always be completely error-free.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

Change product prices at any time.
Modify or discontinue products.
Correct pricing errors.
Change promotional offers without prior notice.

A price change will not affect an order that has already been successfully confirmed, except where the order was placed due to an obvious technical or pricing error.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or mobile number provided by you.

An order may be cancelled by us in certain circumstances, including:

Product availability issues
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect customer information
Delivery/serviceability limitations
Technical errors
Other circumstances that prevent us from fulfilling the order

If we cancel a prepaid order, any applicable refund will be processed according to our Refund & Return Policy.

6. Payment

We may offer payment methods including prepaid payments and, where available, Cash on Delivery (COD).

You agree to provide accurate payment and billing information when placing an order.

We reserve the right to refuse or cancel transactions that appear fraudulent, unauthorized, or suspicious.

7. Shipping & Delivery

Orders are shipped according to our Shipping Policy.

Estimated delivery times are provided for guidance and are not guaranteed delivery dates.

Coozi is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, weather, natural events, transportation disruptions, incorrect addresses, or other unforeseen circumstances.

8. Returns, Replacements & Refunds

Returns, replacements, and refunds are governed by our Refund & Return Policy.

By purchasing from Coozi, you agree to follow the applicable requirements and timelines described in that policy.

9. Cancellation

You may request cancellation of an order as soon as possible after placing it.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If cancellation is not possible, you may need to follow the applicable return procedure after delivery.

10. Intellectual Property

All content available on this website, including:

Logos
Brand names
Product images
Graphics
Text
Designs
Videos
Website layout
Product descriptions

is owned by or licensed to Coozi, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our website content without our prior written permission.

11. Prohibited Use

You agree not to use our website to:

Violate any applicable law or regulation.
Commit fraud or facilitate fraudulent transactions.
Attempt to gain unauthorized access to our website or systems.
Upload malicious software or harmful code.
Collect personal information from other users without authorization.
Interfere with the security or operation of our website.
Use our content for unauthorized commercial purposes.
Misrepresent your identity or relationship with Coozi.

We reserve the right to restrict or terminate access to users who violate these terms.

12. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics providers, advertising platforms, and other service providers.

These third parties may have their own terms and privacy policies.

Coozi is not responsible for the independent actions, policies, or services of third-party providers.

13. Accuracy of Information

We reserve the right to correct inaccuracies, typographical errors, omissions, or outdated information on our website at any time.

This may include information relating to:

Product descriptions
Prices
Availability
Promotions
Shipping information
Product specifications

We are not obligated to update all information immediately.

14. Disclaimer

Our website and its content are provided on an "as available" basis.

While we make reasonable efforts to maintain the website and provide accurate information, we do not guarantee that:

The website will always be available.
The website will always operate without interruptions or errors.
All information will always be complete or current.
The website will be completely free from technical issues.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Coozi will not be responsible for losses arising from:

Improper use of products.
Unauthorized modification of products.
Incorrect information provided by the customer.
Delays caused by third-party delivery providers.
Website interruptions or technical issues beyond our reasonable control.
Events outside our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

16. Indemnification

You agree to indemnify and hold Coozi harmless from claims, losses, liabilities, damages, and expenses arising from your:

Violation of these Terms of Service.
Misuse of our website.
Violation of applicable laws.
Unauthorized use of our content.
Fraudulent or abusive activities.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

We collect and process personal information in accordance with that policy and applicable law.

18. Changes to These Terms

Coozi may update or modify these Terms of Service from time to time.

Any updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes will be subject to the jurisdiction of the appropriate courts, subject to applicable consumer-protection laws and other mandatory legal requirements.