Refund & Return Policy

Last updated: August 10, 2026

At Coozi, we want you to be completely satisfied with your purchase. If your order arrives damaged, defective, incorrect, or has an issue, we're here to help.

1. Returns & Exchanges

We accept return requests within 7 days of delivery for products that are:

• Damaged during delivery
• Defective or not functioning as intended
• Incorrectly delivered
• Significantly different from the product shown on our website

The product must be unused and, wherever applicable, returned with its original packaging, accessories, and components.

Change-of-mind returns are not accepted unless specifically mentioned on the product page.

2. Damaged or Incorrect Products

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photographs of the product
• Photographs of the packaging
• A short video showing the issue, if applicable

Our team will review the request and provide the appropriate resolution.

3. Refunds

Once your return or refund request has been approved, we will process the refund according to the applicable payment method and circumstances.

For prepaid orders, approved refunds will generally be issued to the original payment method.

For Cash on Delivery orders, we may request valid bank-account or UPI details to process an approved refund.

Please allow 5–7 business days after refund processing for the amount to reflect in your account, depending on your bank or payment provider.

4. Replacement

Where appropriate, Coozi may offer a replacement instead of a refund, particularly when the product received is defective, damaged, or incorrect.

Replacement availability will depend on stock.

If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

5. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, or safety requirements.

Products that have been:

• Used or damaged after delivery
• Modified or tampered with
• Returned without the original components/accessories where required
• Damaged due to misuse or improper handling
• Damaged due to normal wear and tear

may not qualify for a return, replacement, or refund.

6. Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly delivered, Coozi will provide instructions regarding the return process.

For any other approved return, return-shipping arrangements may be communicated separately depending on the product and circumstances.

Do not ship a product back to us before your return request has been approved.

7. How to Request a Return or Refund

To request a return, replacement, or refund, contact our customer support team with:

Order Number:
Name:
Registered Phone/Email:
Reason for Request:
Photos/Videos:

Send your request through our customer-support contact details provided on the Contact Us page.

Our team will review your request and respond with the next steps.

8. Refund Eligibility

Refunds are subject to verification of the issue and compliance with this policy.

Submitting photographs or videos does not automatically guarantee approval. Each request is reviewed individually.

If the issue is determined to have resulted from manufacturing defects, transit damage, or an incorrect item being shipped, we will work with you to provide an appropriate resolution.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.

10. Important Note

Please make sure your shipping address and contact information are correct when placing your order.

Coozi is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

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Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer-support team through our Contact Us page.

Coozi
India
Email: lakshayjeevnani@gmail.com