Shipping policy

Shipping Policy — Coozi

Last updated: August 10, 2026

At Coozi, we work to make sure your order reaches you safely and as quickly as possible. Please read the following shipping information before placing your order.

🚚 1. Where We Deliver

We currently ship orders across India.

Delivery availability may vary depending on the location and serviceability of the address provided during checkout.

📦 2. Order Processing

Once your order is successfully placed, we begin processing it.

Order processing time: 1–3 business days
Orders are generally dispatched after processing.
You will receive shipping/tracking information once your order has been dispatched, where tracking is available.

Orders placed on weekends or public holidays may be processed on the next business day.

🚛 3. Delivery Time

After dispatch, orders generally take approximately:

3–7 business days to arrive.

Delivery times may vary depending on your location, courier availability, weather, holidays, and other circumstances outside our control.

Remote and non-serviceable areas may require additional delivery time.

Estimated total delivery time:

4–10 business days from the date of order.

These are estimated timelines and are not guaranteed delivery dates.

💰 4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Coozi may offer free shipping promotions or other delivery offers. Any such offer will be clearly mentioned on the website.

🔎 5. Order Tracking

Once your order has been shipped, you may receive a tracking number or tracking information through the contact details provided during checkout.

You can use the tracking information to follow the progress of your shipment.

Please allow some time for the tracking information to become active after dispatch.

📱 6. Incorrect Address or Contact Information

Please carefully check your:

Name
Mobile number
House/Flat number
Street/locality
City
State
PIN code

before completing your order.

Coozi is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error immediately after placing your order, contact us as soon as possible. We will try to assist you, but we cannot guarantee that the address can be changed once the order has been processed or shipped.

📞 7. Failed Delivery

If a courier partner is unable to deliver your order because of:

Incorrect address
Incorrect phone number
Customer unavailable
Refusal to accept the parcel
Multiple failed delivery attempts
PIN code/serviceability issues

the order may be returned to the sender.

If you still wish to receive the product, additional shipping charges may apply depending on the circumstances.

💳 8. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the applicable COD option will appear during checkout.

Please ensure that you are available to receive and pay for your order when the courier arrives.

Repeated refusal of COD orders may result in COD availability being restricted for future orders.

⚠️ 9. Delays

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

Extreme weather
Natural disasters
Public holidays
Courier delays
Transportation disruptions
High-volume periods
Incorrect address information
Remote-location delivery issues
Other unforeseen circumstances

If your order appears to be significantly delayed, please contact our support team and we will assist you in checking its status.

📦 10. Damaged Packages

If your package appears visibly damaged when delivered, please take photographs or a video of the package before opening it, where possible.

If the product itself is damaged or defective, contact us according to our Refund & Return Policy.

🛍️ 11. Multiple Products

If you purchase multiple products, your items may occasionally be shipped separately depending on availability, warehouse processing, or logistics arrangements.

You may therefore receive more than one package for the same order.